Delivery & Shipping Policy

Last updated: 25 September 2026

The Flooring Stop is a trading name of Kashar Ltd. We deliver flooring by pallet delivery across the UK.

Free delivery

Delivery is free on eligible orders to UK mainland addresses (England, Scotland and Wales). Delivery to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands may carry a charge or may not be available. Any charge is shown at checkout or confirmed by us before we dispatch your order.

Delivery times

Most orders arrive within 1 to 5 working days, subject to stock availability and your postcode. Delivery times are estimates, not guarantees. If an item has a longer lead time we will tell you before dispatch, and we will deliver within 30 days of your order unless we agree otherwise with you.

Order updates

You will receive an email when your order has been dispatched. Depending on the courier, you may also receive delivery updates before arrival.

Kerbside pallet delivery

Pallets are delivered kerbside to the nearest safe and accessible point at your address. Please note:

• Drivers cannot carry flooring into your property.
• A responsible adult must be available to accept and sign for the delivery.
• Flooring is heavy, so arrange help to move the packs.
• Tell us before you order if there are access restrictions (narrow roads, low bridges, parking limits).

Checking your delivery

Before signing, please check the pallet packaging, the number of packs and any visible damage. If anything is wrong:

• sign the delivery note as damaged where possible
• take photos of the pallet, packaging and flooring
• contact us within 24 hours of delivery with your order number

Missed or failed deliveries

If delivery cannot be completed because nobody is available, the address details are wrong or access is restricted, redelivery charges may apply.

Holding your order

If you are not ready to receive your flooring, contact us before ordering. We can often hold an order for a short time before dispatch.

Returns

You can return unused, unopened flooring within 31 days of delivery. See our Returns & Refund Policy for the full details.

Contact us

Email: info@theflooringstop.com | Phone: 07506 796238